frequently asked questions

what makes DuWop different?
do you perform animal testing?
how much does shipping cost?
do you ship internationally?
how do the venom products compare in tingling instensity?
how do I use Reverse Lipliner to achieve perfect looking lips?
does Revolotion get on your clothes?
how do i learn about employment opportunities at duwop?
can i make a return?


what makes DuWop different?
There are many wonderful brands out there that make straight makeup. The world just doesn't need another. DuWop stands out because either we invent something new or put a twist on old favorites every time. Each of our products has a point of difference or we don't make it. It's that simple.

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do you perform animal testing?
No lab bunnies here. We do all our product testing on actors, not animals.

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how much does shipping cost?
FREE Ground Shipping via USPS (48 States Only). No minimum order and includes all sale items. Delivery for most standard orders within 5-8 business days.

All orders shipping to addresses in Hawaii, Alaska and Puerto Rico will be sent via USPS Priority Mail for $10.50.

UPS 2nd Day is shipped for $13.70. Orders for addresses in Canada will be shipped via USPS 1st Class Mail for $13.70. Orders for European customers can be placed through SimpleBeauty.co.uk
We do not currently ship to PO Boxes, APOs, or internationally. Please contact us for information on where you can find our products.


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do you ship internationally?
We do not currently ship internationally, but you may use our store locator to find a store near you that sells DuWop products.

Check back with us often to see if our international shipping options change!


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how do the venom products compare in tingling instensity?
We're often asked "e;how much venom is in our products."e;

Here's how it works:

Lip Venom is the original way to add clear tingle and shine to the lips.

Venom Flash, Moon Venom and Pink Shimmer contain the same formula as original Lip Venom, but is spiked with silver or gold, iridescent shimmer and pink shimmer, respectively.

Prime Venom gives the same tingling as original Lip Venom, but is completely matte so you can use it solo as a plumping lip conditioner, or layer with your favorite lipstick or lipgloss.

Venom Gloss gives you almost the same buzz as Lip Venom (it is slightly less intense) and adds color and softening agents.

Pure Venom is an organic, all natural version of our original Lip Venom formula with similar signature venom tingle.

Lip Venom 2nd Sin has all of the plumping power, but none of the venom tingle.

Shades of Venom provides the venom experience (smell and feel) in a sheer lip stain with less intensity than original Lip Venom.

Anti-Venom, as the name suggests, contains no venom sensation at all.


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does revolotion get on your clothes?
Revolotion is a moisturizer, not a bronzer. It is meant to be rubbed in until it goes away, leaving skin polished and glowing. Once it's dry you can pat yourself down with kleenex to make sure it's completely absorbed. If you sweat profusely, it will come off.

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how do i learn about employment opportunities at duwop?
coming soon
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can i make a return?
Returns & Exchanges.
We hope you love your DuWop products, but if for any reason you need to make a return, www.DuWop.com has a 30-day return policy. You have 30 days from the date of purchase to return any item in your order. Simply include a copy of your sales order with the return and detail the reason for returning the product(s). Securely wrap the package and send your return by Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. Sorry, shipping and handling fees are not refundable.

If you happen to order the wrong shade or product, we don't want you to have to wait for the return to process (we know how exciting it is to get that PERFECT shade of lipgloss!). Simply place a new order and return the wrong shade or product. DuWop is not responsible for any shipping fees or handling involved in the exchange.

DuWop is not responsible for returned articles lost during transit. Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return.

Be sure to retain a copy of the invoice for your records. You can always get another copy by printing your email confirmation order. For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

DuWop.com
Returns department
15001 Oxnard Street
Van Nuys, CA 91411-2613

Please note that only products purchased through www.DuWop.com will be accepted for return.

PayPal refunds will be made upon our receipt of returned goods. Please allow up to 7 business days for your PayPal refund to be posted through their system. You will receive an email notificaiton when the refund has been made.

If you have any questions about returns, please
contact us

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